ALFAKIT SMART

Conversation to TMS action, not a dictaphone

The rate lives in the phone call. The client complex-service card is empty. Margin is already gone. SMART puts a draft on the document — a human approves — then writeback. No silent overwrite of production fields.

Request a pilot Care / audit first

Pipeline

PBX Recording exists (MikoPBX and other API-capable PBXs)
ASR Transcript, local option for BY / RU / EN
Extract Rate, currency, lane, ETA — not «as usual» promises
Score Coaching signal for the owner, not a public ranking of curators
Draft Fields on the TMS document, awaiting approve
HITL Human confirms. Then writeback. Not L3 autonomy.

SMART is an overlay on the live TMS (Domino today, API tomorrow). It is not a blocker for NEXT and not a substitute for Care.

Sample scorecard

Fictional numbers. Labelled sample. Not a client recording.

sample

Call 14:22 · client «Nordholz» · 6m 40s

72 coaching

Rate: EUR 1,850
Lane: DE → LT
ETA: Fri 18:00
Draft: Complex service for the client · awaiting approve

Not extracted: «same as last week», side promises, anything the curator must still confirm.

Indicative retainers

Starter

from $800/mo

Pilot

One PBX, one team
Transcripts + extract drafts
HITL on every writeback

Growth

$1.5–2.5k/mo

Coaching

Scorecards for the owner
Telegram Q&A on the knowledge base
Weekly digest

Ops

$2.5–4k/mo

Operations

Dedicated capacity
More queues / lanes
KPI review

ASR/LLM usage billed as pass-through + 20–30%. 60–90 day pilot, forwarder in BY/CEE, MikoPBX and other API-capable PBXs. Not a dialer. Not a live voice-agent.

Request a SMART pilot

Same module was previously described at Semper In Motu · Ops. Canonical URL is now this page.