ALFAKIT Care
Support, customisation and SLA for live PROLOG / ALFAKIT on IBM Domino and HCL Notes.
Platform
Customising the freight-forwarder installation you already run. Care does not require a migration.
IBM Domino & HCL Notes · PROLOG / ALFAKIT
TMS · CRM · ERP on Domino
Modernisation
A live estate can evolve on Domino. Replacing the core is a separate track, not a Care retainer clause.
Domino / HCL upgrades, web access, integrations, catalogue modules, targeted NSF changes. That is Care: the system has to open on Monday.
ALFAKIT SMART (call → TMS document), reports, extracts, 1C, e-invoicing. An overlay — not a new platform and not a migration blocker.
Dual-run, strangler, rollback by domain — not a weekend cutover. ALFAKIT NEXT: waitlist. Not inside a support contract.
The same system audit as Care: inventory of customisations, agents, ACL and exchanges. Without that inventory a «move» is a lottery.
Start here
A paid, fixed-scope review of your live installation. The deliverable is a written report you keep — even if we never sign a support agreement.
Server load and heavy views, agent queues and schedules, access rights, integrations with external systems, and undocumented customisations left by previous contractors.
A written report, a risk register with impact assessment, an inventory of customisations and dependencies, and a prioritised work list estimated in hours.
From €900, 5–10 business days depending on the size of the installation. The fee is credited against a support agreement signed within 30 days.
An honest estimate is impossible without looking inside. The audit replaces guesswork with a document — and gives you leverage with any contractor, not only with us.
The audit carries no obligation to buy support. Request it via the form below, topic “System audit”.
Process
First we rebuild how the company actually works — then we encode it in the TMS/CRM. Automating a broken process only accelerates the chaos.
Flow map (request → quotation → deal → documents → payment), bottlenecks and logic hidden in agents and spreadsheets.
Who sees what, where approval sits and what the response target is; we remove redundant loops before touching forms and ACL.
Views, agents, forms and reports rebuilt for the target process design. Pilot first, then a phased rollout with user acceptance.
Control cuts in BI: response time, margin, open deals — so the process does not quietly roll back.
Customisation
Four directions. The full module catalogue lives on a separate page.
ERP and payment integration, e-invoicing documents, multi-currency exports, shipment economics, receivables and payables.
Requests and quotations, account owners and bonuses, rates, response targets, plan versus actual.
Print forms, customs, views and filters, contract discipline, performance.
Manager, forwarder, account owner, head and accountant roles; ACL, onboarding and offboarding.
Analytics
Role-based reports and exports out of the installation (Excel / QlikView / Power BI). A full warehouse and self-service marts live at Semper In Motu · Data.
CEO
Revenue, margin, pipeline and SLA — month-to-date executive view.
Sales director
Team summary and individual manager plan — demo with anonymised sample data.
Transportation
Active loads, on-time %, carriers, lane utilization and exceptions.
Service
Server load, agent orchestration and an incident priority matrix.
Heavy views, indexing, DAOS, disk separation, capping report peaks.
AMgr schedules, execution order, logs, stuck queues, server agents per database.
ACL, offboarding, NSF and DAOS, comparison against the backup, separate test and production tracks.
Agent diagnostics, form and view changes, regression checks on critical documents.
| Priority | When | First response | Recovery target |
|---|---|---|---|
| P1 | Production down or operations blocked at scale | ≤ 2 business hours | Same day or workaround |
| P2 | Critical process degraded | ≤ 4 business hours | ≤ 2 business days |
| P3 | Non-blocking defect, enhancement | ≤ 1 business day | Per agreed plan |
Support window and escalation are fixed in the package agreement. 24/7 is an option on top of Scale.
Resilience
A system that is 10–20 years old fails in predictable ways. Below are the jobs almost nobody buys until an outage forces them to.
We restore your backup into a test environment and measure how long it takes. “Backups are running” and “restore works” are different claims, and only the second one is provable.
Many installations simply do not have one: changes go straight into production. We separate the test and production tracks so releases stop being a lottery.
We reverse-document what previous developers left behind: what each agent does, where its data comes from, and what breaks if you switch it off.
The upgrade path for IBM Domino and HCL Notes, the licensing model, what stops working on the way and in which order to fix it.
We hand routine work to your team: logs, rights, agent restarts, standard diagnostics. Our goal is that you call us less often, not more.
Sources, data exports and documentation stay with you. Leaving a contractor has to be technically possible — otherwise it is not support, it is hostage-taking.
Retainer
A retainer with committed response times, an hour bank and an annual discount. Final pricing follows the system audit. Prices are indicative and do not constitute a public offer.
from €750/mo
Stabilisation
from €1,800/mo
Development
from €3,500/mo
Domino Ops
from €350/mo
Incidents only
Annual contract prepaid for 12 months: −10…15% off the monthly Care / Growth / Scale rate. Large modules sit outside the retainer. Conversation intelligence: ALFAKIT SMART. Warehouses: Semper In Motu.
Executive risk
A critical TMS must not depend on “one person who keeps it all in their head”. Artefacts stay inside your perimeter. Leaving a contractor has to be technically possible.
The Care–Scale package, the priority matrix and the scope boundary are in the agreement. “One more field” is a change request, not a surprise on the invoice.
The runbook for agents and rights, the list of customisations and incident decisions live in your repository (Confluence, an internal wiki or an NSF database).
Sources for agents, forms and export scripts plus a restore procedure, on request within the contract. No vendor lock behind a closed binary.
P1–P3 targets are in the agreement. 24/7 is an option on top of Scale. Contractor: Vitali Kharuzhko, Minsk, UNP 102176582. Contract template — see the contact block below, not “on request” in a vacuum.
Core stack (Domino TMS)
Anonymised. Format: problem → action → result.
Problem: duplicates and truncated invoices when loading multiple currencies.
Action: CSV exchange, import configurations, tests against real bank statements.
Result: customer payment import confirmed on production accounts.
Problem: the XML failed the operator’s validation.
Action: templates plus checks on company details and regions.
Result: documents accepted by the e-invoicing operator.
Problem: the only cuts available were heavy TMS views.
Action: daily exports into QlikView, response time in hours, role-based scenarios.
Result: separate dashboards for finance, sales and management.
Problem: staff could see other people’s deals and processes were blocked.
Action: role model, ACL, targeted rights restoration.
Result: access and processes match the org chart again.
Problem: requests were lost between departments and response time was never measured.
Action: as-is and to-be design, queue roles, a response standard, export into BI.
Result: a transparent queue and handling time measured in hours.
Problem: manual Excel assembly across several parts of the installation, mismatched keys.
Action: stable export agents out of Domino, agreed fields for finance and sales.
Result: daily cuts without manual stitching. A full warehouse from any source runs at Semper In Motu.
Symptom, roles, process or a P1–P3 incident.
Live installation, data sources, a work plan or modernisation.
A module, a report, a support package or a process change inside the system.
On real data, then into steady-state support.
Adjacent work
Conversation intelligence is ALFAKIT SMART. Data warehouses live at Semper In Motu · Data. TMS / CRM / ERP modernisation is a separate section.
FAQ
No. We support and customise the live installation. Core modernisation is a separate section, not a Care clause.
Yes. From €900, 5–10 business days. Written report, risk register, inventory, hour list. Credited if you sign within 30 days. See System audit.
See continuity: documentation and sources inside your perimeter. We do not promise a “team of twenty”.
ALFAKIT SMART on this site — conversation to TMS action, human approve. Not a Semper-only product.
Message sent. We will reply to the address you provided.
Vitaly Khoruzhko
Tell me what you need. Three buttons, a short description — estimate, Care–Scale package, or an audit.